Rewards not counting

I had a question I purchased and completed the stories in mortal Kombat XL Titanfall 2 and battlefield 1 during the December VIP mission for 15000 points and none of it counted as well I purchased suicide squad during its VIP mission and it never counted
either

:)

 

Not Counting

It is not counting when I add friends; preventing me from getting rewards.

 

Warriors rewards not counting.

Hello Saddack,

After investigating your account, it looks like there was an issue with your avatar purchases incorrectly going towards the games, movies, TV purchase of the offer. We will adjust your account for the missing events (avatar, achievements, bonus), and you
should see these Credits pending by the end of next week. Apologies for the inconvenience.

 

Hello JuryStorm,

Mortal Kombat XL is not a part of the Rewards Story offer. Your purchase of Titanfall 2 was not correctly applied to chapter two of that offer, and we will adjust that purchase for you. You should see the change shortly. Your purchase of Battlefield 1 was
not within the offer period and therefore did not qualify for this offer. For A Rewards Story, you must complete each portion of the offer in order to complete the offer and receive 15,000 Credits. Since you have not completed each chapter, you are not yet
eligible for Rewards. There were no specific offers for Suicide Squad. It is a part of chapter two for A Rewards Story, but your purchase of Titanfall 2 will complete that chapter.