Rewards not being reflected.

Discus and support Rewards not being reflected. in XBoX Rewards & Social to solve the problem; I purchased Resident Evil to get the one star by spending $50. That hasn't been reflected. I also pre-ordered Ghost Recon: Wildlands, Injustice 2 and... Discussion in 'XBoX Rewards & Social' started by Thoth999, Feb 24, 2017.

  1. Thoth999
    Thoth999 Guest

    Rewards not being reflected.


    I purchased Resident Evil to get the one star by spending $50. That hasn't been reflected. I also pre-ordered Ghost Recon: Wildlands, Injustice 2 and the new Mass Effect for the 15,000 bonus credits - but that also is not reflected in anyway on my rewards
    site. I pre-ordered those games via my Xbox. Help?

    :)
     
    Thoth999, Feb 24, 2017
    #1
  2. Lunchbox1198
    Lunchbox1198 Guest
    Balance Issue

    Hello,

    Some of my recent purchases from 11/16 are not being reflected in my pending rewards balance. Could you assist with why that is happening?
     
    Lunchbox1198, Feb 24, 2017
    #2
  3. Programatix
    Programatix Guest
    Issue with Xbox Live Rewards

    Hi, I've registered to Xbox Live Rewards some time ago and I've been purchasing digital downloads from my Xbox One and none of them are reflected on the Rewards. I've also purchased a Live Gold and it's not reflected too. Games achievements are also not
    reflected. Any help would be great.
     
    Programatix, Feb 24, 2017
    #3
  4. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest

    Rewards not being reflected.

    Regarding the 15,000 pre-order promotion. The indication would be near the top of the promotion. The 1-2-3 would be marked/filled-in. If they are, then you just have to wait for the 3rd game to be released and you will receive the 15,000 points.

    Regarding the bonus star spending, you will need a staff member to review your account. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do NOT work weekends so they will get to your post Monday or Tuesday.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Feb 24, 2017
    #4
  5. Thoth999
    Thoth999 Guest
    They aren't marked or filled in, but I'll watch it as the games release. Didn't realize I had to wait until they were released - my fault!
     
    Thoth999, Feb 25, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Thoth999,

    The tracker for the VIP Boost offer on your MyRewards page is properly reflecting your purchase. As mentioned on that tracker and in our FAQ, you will not receive your bonus star until March.

    You completed the Games on Demand offer on February 11th. It was deposited on February 22nd. Normally the punchcards' 1 - 2 - 3 is white. Since you received all three punches, those numbers are now green.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Thoth999 Win User

    Rewards not being reflected.

    Regarding the 15,000 pre-order promotion. The indication would be near the top of the promotion. The 1-2-3 would be marked/filled-in. If they are, then you just have to wait for the 3rd game to be released and you will receive the 15,000 points.

    Regarding the bonus star spending, you will need a staff member to review your account. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do NOT work weekends so they will get to your post Monday or Tuesday.
    They aren't marked or filled in, but I'll watch it as the games release. Didn't realize I had to wait until they were released - my fault!
  8. Murphs-A47006C9-2185 Win User

    Rewards not being reflected.

    Regarding the 15,000 pre-order promotion. The indication would be near the top of the promotion. The 1-2-3 would be marked/filled-in. If they are, then you just have to wait for the 3rd game to be released and you will receive the 15,000 points.

    Regarding the bonus star spending, you will need a staff member to review your account. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do NOT work weekends so they will get to your post Monday or Tuesday.
  9. XBLRewards8 Win User

    Rewards not being reflected.

    Hello Thoth999,

    The tracker for the VIP Boost offer on your MyRewards page is properly reflecting your purchase. As mentioned on that tracker and in our FAQ, you will not receive your bonus star until March.

    You completed the Games on Demand offer on February 11th. It was deposited on February 22nd. Normally the punchcards' 1 - 2 - 3 is white. Since you received all three punches, those numbers are now green.
  10. Oraclea Win User

    Game Pass Quest Not Unlocking

    Hi, to clarify, are you referring to the Microsoft Rewards promotion available through the dashboard? If so, I know that these also sometimes take a little time to reflect as being completed- usually up to 48 hours, and occasionally a little longer.
    If you don't see this reflected after about 3-4 days from the time the achievement was unlocked, you could contact Microsoft Rewards directly at

    this link    .
  11. MAGPIE AIR Win User

    Rewards not reflecting accurately

    totally agree with you i've got the same problem!
Thema:

Rewards not being reflected.

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