rewards not being deposited

All of the info on my account is correct and I am still not receiving my reward deposits

:)

 

Rewards not being deposited

Hi,

Every month I am receiving an email telling me that my rewards cannot be deposited and to check my billing information. I do and everything is correct. It says to post here if that doesn't work. Please help.

 

Rewards not being deposited

All of the account information is correct

 

Hello Raving Cats 16,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.