Rewards not being credit to account!

What offers are you looking for credits from?

Hello Sasamu,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending
Credits. There will be a button on your MyRewards page.

Furthermore, you can see the Credit events for your past purchases from the MyStatement, which is located on the MyRewards page.

Support will double check and post back here, but keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's too early to see credits pending for June purchases.

Hello Tibbdog,

Your purchase in May went towards the Retro Rewards offer. Since you cannot get Credits from both an offer and MyVIP, those purchases did not award payback. From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Regarding your June purchases, also from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Agreed, as the other poster said. You can't pay with an account balance because you could have had this credit deposited into your account through several methods, such as Rewards points being cashed in for XBL credit. You must pay for subscriptions with
your own money, not through methods like getting a deposit from the Rewards program, just for an example, so this is why you can't use account credit to pay for it. It must be done with a credit or debit card.