Rewards issues

Feb. 2017 there was an email that i got about spending $175 and it would add an extra star, i spent over $200, and when i got my rewards in March it said i got nothing for February. (Update) I got $18 for march but I'm still missing February and it was
suppose to make it 5 stars, and that would make it still missing rewards for march... I would to get this solved.

:)

 

Xbox live Rewards

Xbox Rewards issues missing my Xbox Rewards points

 

Link in rewards email not working

Hello BraveSir Paul,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program. You would have to contact their support team via the Microsoft Rewards page for assistance with any Microsoft Rewards issues.

 

If pre-orders were part of the $200 in purchases then those would not be eligible and could be the cause of the confusion. The promotion still abides by MyVip rules which state that pre-orders, in-game consumables, and subscription purchases are ineligible.

If your purchases were all not one of the categories above then the staff will have to review your account and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

 

Hello xXHellmateXx666,

Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.