Rewards has stopped recognising my Gold membership

Hi Heathen Baboon. We do see you as Gold in the program and you qualify for all Gold-related offers and benefits. Since it renewed on the 11th, our system did not get that information until now.

Hi Ukevin33 i know this problem as i had it recently basically if you have a trial on at the moment such as 1 day or 2 week trial and you redeem your gold membership for a few days or however long the trial is on it will recognise that you are not gold so
i suggest waiting for a couple of days and it should be back on. hope it works out as a fellow rewards member that has had this problem :3

In order to get the credits, your current membership has to expire and the new membership will have to roll through. Then, you will receive the credits.

From the Rewards Page:

"Renewing your Gold membership, whether on Xbox One or Xbox 360, is a quick and easy way to earn up to 3,000 Rewards Credits. You'll earn Credits each time you renew your Gold membership, and if you sign up for a 12-month Gold membership, you'll get
all your Rewards Credits at once. Please note, you will receive your Credits once your current Gold membership ends and your new Gold membership kicks in."

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

You are going to need to call phone support for this one.