Rewards Has Been Stuck on "Update Profile" for Months

I think that you might have misunderstood the problem, or I haven't been explaining it well enough. The problem is that my dashboard has been stuck at the same "advertisements" for games and apps for a very long time. This problem has occurred for probably
2 years or more, but this exact layout has been for around 4 months. It updates probably 2-4 times a year. This means I don't get to see all the offers and deals that is available on Xbox LIVE. And yes, the marketplace has also been stuck to the same games
for the same amount of time.

Mister Fizzle: Yes I tried the steps of downloading my profile. My account is a child account, I have tried to run the connection test and yes, I've been signed in to other profiles on my Xbox and it's 'normal' and just fine on those.

I just checked, I have not found anything about it resetting periodically, even if it did I would be rank 4 at least..

It's always reset periodically, in fact that's why there's a pinned post about them not resetting it this last year as that was an oddity.

Also not to sound like a jerk, but you haven't verified that you know what each level entails, and I'm not certain that you do as the information about how the ranking works and resets is in the same part of the FAQ.

I would recommend reading through that and verifying your purchase amounts on
https://commerce.microsoft.com and if it's adding up to more than what you've been given credit for then definitely contact them.

However as Smwutches also mentioned you need to also make sure you're only counting the purchases that the program counts as eligible.

Good luck.

Information about tanks resetting is in the program's FAQ. However, the last time they reset was January 1, 2017. They did not reset this year. But keep in mind when you're adding up your spending that subscriptions, in-game consumables, and preorders do
not count towards VIP.

The rank resets periodically. Were you spending each and every year to meet the goals outlined in the program?

You would need to post in the support section of this forum so they can look into it for you.