rewards gems not working

Hello SpudyT8,

It sounds like you may have had a connectivity issue. You may wish to try clearing your browser's cache/cookies, or using an alternative browser.

Hello AmericanM0nster,

Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

So now ive bought two 5000 rewards cards for 250 gems each and it isn't giving me the rewards but the gems are gone

Not exactly. If you keep the gems until the program switches to the Microsoft Rewards program, each gem will be transferred over as 1 Microsoft Rewards point (So you would get 1880 Microsoft Rewards points). Gems and Microsoft Rewards points don't actually
have a monetary value so it wouldn't be the same as $18.80.

Hello TOXIC2theHEAD,

From the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.