Rewards for pre order and purchase

InjuringApollo2 · Mar 18, 2017

so during the month of March there were two promotions one for spending more than $60+ dollars before March 31st and the other for pre ordering mass effect before March 31. I completed both of these and am wondering when I can expect to see the rewards credit
(6000 for the spending and 15000 for the pre order) to appear on my rewards portal?

:)

indjones420 · Mar 18, 2017

Points not showing.

I have pre-ordered Sea of Thieves a few weeks ago and have not received rewards points for the pre-order. Do purchases from the xbox store not count towards rewards?

XBLRewards8 · Mar 18, 2017

I've bought 2 several games under microsoft store, but they are not under MyVIP and reward points

Hello vicchow17,

Purchases from the MicrosoftStore.com are not eligible for MyVIP. The only way to currently get Rewards for those purchases is from our MicrosoftStore.com pre-order offer. That offer awards pre-order purchases with Credits which appear as pending 15 days
after the shipment date.

Smwutches · Mar 18, 2017

For help with the Rewards program it's best to post in the Xbox Rewards Questions support forum. The credits from the 6,000 credit offer should show as pending about 96 hours after you made the purchase as long as you opted in for the offer first.

For the 15,000 credit offer, you need 2 other eligible preorders to complete the offer and the credits will be given after all 3 games have been released.

InjuringApollo2 · Mar 19, 2017

so I hear you on the 15000, doesn't look like I'm gonna get that bonus, however the 6000 has still not showed up on my pending section and I definitely followed all the links and ordered the game online through the offer so if I don't get it that will be
frustrating.

Smwutches · Mar 19, 2017

You'll want to post in the Xbox Rewards Questions support forum then so support can check into it for you.

Misses Quinzel · Nov 3, 2018

Hey, Injuring!

Just to be sure we've got you covered, here's a simple link to the
Rewards Support Forums.

If you need assistance with any Xbox related issues, be sure to post up a new detailed post so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Smwutches

You would have to purchase it to get the pre-order rewards.

XBLRewards8

Hello Czaka X,

The only offer that Rewards 15,000 per individual pre-order is the MicrosoftStore.com offer. That offer only Rewards physical disc pre-orders. Since your purchases were digital, they were not eligible for that offer.

XBLRewards8

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

XBLRewards8

Hello vicchow17,

Purchases from the MicrosoftStore.com are not eligible for MyVIP. The only way to currently get Rewards for those purchases is from our MicrosoftStore.com pre-order offer. That offer awards pre-order purchases with Credits which appear as pending 15 days
after the shipment date.

XBLRewards8

Hello PeteYoon,

Pre-orders have not been a part of MyVIP Rewarding since the introduction of the program in September 2014. The only way to earn Credits for pre-order purchases is through different variations of pre-order offers we have done, with the most consistent of
those offers being the Games on Demand digital pre-order offer.

Rewards for pre order and purchase