Rewards emails going to wrong address

Discus and support Rewards emails going to wrong address in XBoX Rewards & Social to solve the problem; I am trying to get rid of my AOL account and the only thing I can't redirect to another account is my XBox Rewards emails. I can't find anywhere in my... Discussion in 'XBoX Rewards & Social' started by LouDoucet, Nov 16, 2017.

  1. LouDoucet
    LouDoucet Guest

    Rewards emails going to wrong address


    I am trying to get rid of my AOL account and the only thing I can't redirect to another account is my XBox Rewards emails. I can't find anywhere in my Microsoft account that says to send them to the AOL account. Can you direct me to where I can change that
    email address to my regular Microsoft email?

    :)
     
    LouDoucet, Nov 16, 2017
    #1
  2. Xbox Rewards emails going to old email address, cant find where to change it??

    History: changed the email address associated with my Gamertag way back in 2012/2013... this has all been working fine...i sign in on xbox/www/phone all with the correct email address for my Gamertag

    However, I've only recently noticed that the emails that Xbox Live Rewards are sending, are being sent to the wrong address.. they are going to the old email address that used to be associated with my Gamertag.

    I have looked everywhere to see where this is stored and how to changed it to the correct email address, but can't find it anywhere, can you help?
     
    VincentVegaUK, Nov 16, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Rewards emails going to old account address

    Hello Mistress Sara,

    We use your Microsoft billing email for Xbox Live Rewards emails. Since registering into the Forza sweepstakes required you to put in an email address, it looks like you likely put in your expected email address, and therefore received those Forza emails
    There. We see that your billing email is different from your primary email, so this is likely the case.

    You can view and edit your billing email from your profile page at (https://account.microsoft.com/billing/addresses?ref=amcyourinfo#/).
     
    XBLRewards8, Nov 16, 2017
    #3
  4. GMS1stLDYCannon Win User

    Microsoft rewards

    Hello, so take the email with the code for the reward and redeem it on your xbox console. The emails will always go to the email address associated with the rewards program and not the email attached to the console.
  5. AchyGoose09072 Win User

    Wrong Email Address...

    Same boat bro.. I need to change my email address associated with my Xbox live (Windows Live actually) account. :/
  6. WPAK Win User

    Wrong Email Address...

    Hi there,

    if you are able to sign in to the account on the console, you will be able to change it there, via the steps described here:

    support.xbox.com/.../manage-microsoft-account

    at the section "Can I switch my gamertag to a different Microsoft account? "

    This will let you keep all the stats etc, only the associated Microsoft account (email) will change
  7. Miss Portia Win User

    WRONG EMAIL ADDRESS

    Unfortunately the only way to recover the account information is to use the same steps outlined here: xbox.com/forgot. We do apologize for the inconvenience.
  8. Miss Portia Win User

    wrong email address

    Hey there kman! You can use the steps detailed at xbox.com/forgot to retrieve your password. If you cannot have it sent to your email, there should be an option to contact Windows LIVE support to request an alternative recovery method. Let me know if this
    helps!
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Rewards emails going to wrong address

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