Rewards email not changing

cannot change my rewards email. All the rest of Microsoft has changed. Pl fix

:)

 

Changed email address associated with rewards 2 to 3 months ago not receiving any points on new one

Hello Lord L Plumtree,

Opting out of the program closes and deletes your Rewards Account. The instructions for re-enlisting are only for people who have migrated regions, and is also why the sticky recommends you reach out to forum support before doing so. While we will be able
to recover your pending, un-deposited Credits from your previous account, the other information is not recoverable. You should see these pending Credits soon.

Also, note that changing your email address will not affect your Rewards Account. Since we use purchase information associated with your account, changing information like an email address should not impact your Rewards Account.

 

I haven't received Xbox Live Reward credits for purchases in a couple years

I started experiencing problems with my microsoft account after changing the email a couple years ago. Account related emails still went to my old email, and I no longer earned reward credits on any purchase. I also was unable to apply any reward credits
to purchases on my xbox. I was previously able to make one purchase with reward credits before this problem happened. My balance has been around 60,000 for a couple years and has not changed, but I get a monthly reward report each month to an old email (the
report always says zero credits earned).

I have probably spent several thousand USD in the last couple years, and have not received reward credits for any of these purchases.

 

Hi Sundog512. Your Xbox Live Rewards email is taken from your Billing email information. Have you changed it at commerce.microsoft.com?

 

Hello Sundog512,

We see that your billing email is still different than your current contact email. Again, if you would like to change your Rewards email, you can do so by changing your billing email from your Microsoft Account page (https://account.microsoft.com/billing/addresses?ref=amcyourinfo#/).