rewards don't work

DARK STAR X74 · Aug 20, 2017

my live rewards doesn't send rewards to my account-can you help me? thx

:)

XBLRewards8 · Aug 20, 2017

xbl reward free ride don't work

Hello WillianGameplay,

From the FAQ:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

We see that this offer has completed and the Credits are pending in your account. In the future, please keep in mind that it takes us 96 hours to receive and process new activity.

william will · Aug 20, 2017

xbl reward free ride don't work

last month,the Free Ride worked well,but this month only counted 1 game the 5 hours played(ROBLOX). Already the paladins 1 day and the crossout for over 12 hours,has not yet counted the hours

XBLRewards8 · Aug 21, 2017

Hello DARK STAR X74,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello DARK STAR X74,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello WillianGameplay,

From the FAQ:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

We see that this offer has completed and the Credits are pending in your account. In the future, please keep in mind that it takes us 96 hours to receive and process new activity.

XBLRewards8

Hello Enzo2452,

We responded to your posts at (https://forums.xbox.com/en-US/thread/fe0e5a9b-65ab-4a0d-a7eb-7b6ed85e9682) and (https://forums.xbox.com/en-US/thread/335543a2-e31b-4c10-83ff-3eca2e3298c7).
As stated in both posts, since your purchase of Battlefield™ 1 Ultimate Edition occurred on October 12th, a month after the offer for that game in the first week for September, it did not qualify for any Rewards Credits as it was not made within the offer
period.

We have determined an issue with the January survey, and our platform team is creating a fix. User accounts should be updated to display the survey event by the end of next week.

Smwutches

Since that is not a rewards program issue, rewards support would not be able to assist. Trials don't change your account status to gold and some of them will only work for the game they came with. They won't work with all game modes.

Picasso3956

Hello there Meachie12 and thank you for reaching out to us on the forums.

Unfortunately we cannot assist you further without additional information. Please reach out through replying to this (or any) comment and provide the following information :

What game you are playing?
What platform are you on?

In the meantime make sure that your internet is functioning correctly.

If you need any further help please don't hesitate to ask further questions.

rewards don't work