Rewards does not recognize my GOLD and credits

Micha Marinho · May 17, 2017

Dear Support,

I have 5 star rank for the xbox live reward, and last month I bought many games and so far I haven't received any rewards credit(april). Could you check if they are marked as 10% (GOLD).

Every month between 08 and 10 I get some cashback in my account. Every month I buy digital games as well.

Another problem yet...

In my Rewards panel, the information I am not GOLD. But I am GOLD and I think my purchases are being marked as 5% and not as 10% (correct).

Could you help me ? And the purchases I'm making, will I lose my GOLD status?

When your fix this problem?

Best Regards,

Michel Marinho

:)

FabianoSanches · May 17, 2017

Xbox gold

I'd subscribe gold since end of 2016 and, also, made some purchases in my account through my console.

Otherwise, when I try to obtain information using Rewards website, system does not recognize my Gold subscription in my profile and, not consider any rewards.

FabianoSanches · May 17, 2017

Xbox gold

I'd subscribe gold since end of 2016 and, also, made some purchases in my account through my console.

Otherwise, when I try to obtain information using Rewards website, system does not recognize my Gold subscription in my profile and, not consider any rewards.

Smwutches · May 17, 2017

April's rebate has been delayed while they fix the gold issue.

XBLRewards8 · Nov 3, 2018

Hello Micha Marinho,

We outlined why your Gold status is not being correctly detected on your previous post (Rewards does not recognize my GOLD). We
have delayed April payback until this issue has been resolved, to ensure that you are Rewarded at the appropriate subscription status. Again, apologies for the inconvenience.

XBLRewards8

Hello Micha Marinho,

We outlined why your Gold status is not being correctly detected on your previous post (https://forums.xbox.com/en-US/thread/23bde757-4c4c-4899-9aeb-8c12b1a4e864). We
have delayed April payback until this issue has been resolved, to ensure that you are Rewarded at the appropriate subscription status. Again, apologies for the inconvenience.

Smwutches

April's rebate has been delayed while they fix the gold issue.

XBLRewards8

Hello Micha Marinho,

Apologies for the confusion. There is currently an issue where new subscriptions are not being properly recognized due to some changes on our system. We are working on correcting this issue. This has not yet affected your MyVIP payback from previous months,
but will impact your April payback that is occurring shortly. Once we have a fix for this issue, we will go back and review the affected users, and if necessary, duplicate your April payback event to reflect the double percent back you should receive as a
Gold member. This may cause you to briefly see see a 5% payback event for April, and then two 5% payback events once a fix is applied. Again, we apologize for this inconvenience.

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Trichronic

I recently upgraded to gold but my rewards account wasn't recognizing it. So I haven't received points or credit for anything I've been doing for about a week. So, I contacted Xbox Live Rewards and they said there is a problem with my live account itself
that needs fixed first before they can fix my rewards. They did not know what nor say anything else besides that.

Rewards does not recognize my GOLD and credits