rewards deposit not received after purchase

Hello SILLY KAT,

The only time we had an offer that awarded that purchase was from December 1st - 17th 2016, for purchases off the MicrosoftStore.com site. As Smwutches says, that offer is no longer running.

There are currently no offers to receive credits for purchasing a design lab controller.

Hey Star Bedouin,

We see that you received your 3800 Credits in our recent deposit run, so it sounds like you may be a little fuzzy on how our deposits work. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through
15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Since we only do deposits at the middle and end of the month, they will not occur right after you
hit the request deposit button on your MyRewards page.

Regarding not receiving Credits for a while, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since your one purchase in April was a game consumable, it did not trigger any MyVIP rewards, and since it was not a part of any offers, it did not award any offer completion Credits. Regarding June purchases, since we calculate your purchases as a monthly
whole for MyVIP, we have not yet awarded non-offer purchases with MyVIP payback. This is mentioned in our FAQ as the following:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

That would be for rewards credits. If it has been 96 hours since you redeemed them, they should show as pending on the Rewards site. They will be deposited onto your Microsoft account as currency by the following 15th or 30th of the month after you received
them and then you can use the currency towards digital purchases.

The rewards are typically deposited 10-15 business days after launch. That would mean they should be deposited sometime between November 11th and November 18th. If you do not receive them by then the reward staff would have to review your account to see
what the issues is.