Rewards Deposit Issue

STRETCH 0891 · Mar 17, 2017

i am trying to deposit my credits earned from being part of the rewards program but am having a few issues, when i try to deposit it says i need to update my account, i tried updating my account and made no progress, spoke to Microsoft support changed everything
they told me to change (again) and still made no progress so i was directed here to try and get the assistance i require, attached is a screenshot of what i get when i try to deposit my rewards points to my account, i have tried to change every detail to
see if that would happen even though all details were up to date before needing to change them, any help would be appreciated (i have tried to attach photo but not sure if it attached)

:)

xboxmaniac90 · Mar 17, 2017

Rewards Deposit Issue

Hi,

I'm having issues with a deposit of my rewards, I already verified and my billing address is correct, can you please assist?

Thank you

XBLRewards8 · Mar 17, 2017

Rewards Deposit Issue

Hello xboxmaniac90,

Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account
to your new one.

XBLRewards8 · Mar 17, 2017

Hello STRETCH 0891,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Smwutches

There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.

XBLRewards8

Hello AgnosticJesus,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/CC2F1472-4088-4C31-A1E2-2CB0A506E583), we have another team with access to the database containing
your billable account information working on your issue. Your last deposit in the middle of December was the result of their efforts to correct this issue, but at the current time they do not have a full resolution for this problem. Again, we apologize for
the inconvenience, and ask for your continued patience as they work on a full resolution for this billable account error.

XBLRewards8

Hello Crplz,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this is an issue with internal data, adjusting your user information will likely not have an affect. We apologize for the inconvenience,
and ask for your patience while our other team works on a solution.

XBLRewards8

Hello STRETCH 0891,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello xboxmaniac90,

Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account
to your new one.

Rewards Deposit Issue