Rewards credits not deposting

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

I also did the 5,000 rewards credit for 250 Gems and although the MyVIP tab on the site shows it as redeemed, I've not actually received them in an email yet either or has it been direct deposted yet either on my account for using with addons
for my xbox one system, which was what I had planed on using it for in any case.

Hello STRETCH 0891,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and
it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello STRETCH 0891,

At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience. Our deposit process is currently unable to correctly determine the primary billable account to deposit into for your Microsoft Account,
and thus aborts the process. This is an issue that we escalated to another team since we are not able to fully access the database containing billable account information, as that information is highly confidential.

Hello PittsburghKings,

Since you were scheduled automatically for a deposit too late to be included in the mid-month deposit, your deposit was scheduled for the end of month deposit.