rewards credits not depositing after Xbox One S purchase

i bought a XBOX ONE S recent. how i do to convert in reward points?

The credits should deposit n your ms rewards account

The credits should show as pending about 15 days after the console ships.

Hello Dr Flakner,

From our FAQ:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

If you don't see these Credits by that time, let us know! We can verify your purchase and award you manually, if necessary.

Hey Star Bedouin,

We see that you received your 3800 Credits in our recent deposit run, so it sounds like you may be a little fuzzy on how our deposits work. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through
15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Since we only do deposits at the middle and end of the month, they will not occur right after you
hit the request deposit button on your MyRewards page.

Regarding not receiving Credits for a while, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since your one purchase in April was a game consumable, it did not trigger any MyVIP rewards, and since it was not a part of any offers, it did not award any offer completion Credits. Regarding June purchases, since we calculate your purchases as a monthly
whole for MyVIP, we have not yet awarded non-offer purchases with MyVIP payback. This is mentioned in our FAQ as the following:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.