Rewards credits not converting, no early deposit option.

Hello IMakeBedtimeFun,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted, especially since you have four different Microsoft Payable Accounts. Since this issue is currently being caused by a secure
database not under our control, we have escalated the problem and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.

If you have reached 5000 or more by the end of last month, those should be converted on the 15th, if you have reached that amount this month, then you should get the deposit at the end of the month.

As for the early deposit button, it only applies if you have less then 5000 credits in your balance, as with that button you can request credits to be converted before you reach the 5000 quota; after you reach 5000, convertion is automatic. Delivery dates
are the same with early deposit, "early" just means before reaching the limit.

For help with the Rewards program, you would need to post here -
forums.xbox.com/.../29.aspx

Rewards credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending, unless you request an early deposit. Early deposits will be deposited on the deposit date listed on the site at the time that you request
the deposit. You have to have at least 1,000 credits pending in order to request an early deposit.

Hello LordToddHoward,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Therefore, since you triggered your automatically scheduled deposit with Credits that were placed as pending in early March, those Credits will be a part of the end of month deposit cycle. It is not possible to get a deposit outside of the mid and end of
month deposit cycles. "Early deposit" refers to the ability to request a deposit at a Credit amount before reaching the 5000 Credit amount that triggers a automatically scheduled deposit.