Rewards Credits not converted to currency

Discus and support Rewards Credits not converted to currency in XBoX Rewards & Social to solve the problem; For some reason my Xbox Live rewards credits aren't being deposited into my account in the form of my local currency and I want them to be. Usually... Discussion in 'XBoX Rewards & Social' started by Infamous925, May 21, 2018.

  1. Infamous925
    Infamous925 Guest

    Rewards Credits not converted to currency


    For some reason my Xbox Live rewards credits aren't being deposited into my account in the form of my local currency and I want them to be.
    Usually it's either automatically deposited when you reach a certain amount (which I am well above), or you can manually request a deposit. But for some reason it wasn't automatically deposited and I can't request a deposit either.

    :)
     
    Infamous925, May 21, 2018
    #1
  2. Gummi Tomte
    Gummi Tomte Guest
    13250 Credits not converting.

    It's now the 30th of March and my Rewards Credits have not converted to my local currency. What's up with that?
     
    Gummi Tomte, May 21, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Gem to credit conversion rate

    Hello ohno itstheCoPz,

    Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
    Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
    into Microsoft Rewards Points.
     
    XBLRewards8, May 21, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards Credits not converted to currency

    Hello Infamous925,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

    Since you have been automatically scheduled for a deposit, there is no need to request one manually, so that button has been removed.
     
    XBLRewards8, May 22, 2018
    #4
  5. Smwutches Win User

    Regarding gems

    If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

    If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.
  6. XBLRewards8 Win User

    Rewards Credits not converted to currency

    Hello Infamous925,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

    Since you have been automatically scheduled for a deposit, there is no need to request one manually, so that button has been removed.
  7. Smwutches Win User

    6,250 Rewards Credits

    Since the Rewards program is not available in the Czech Republic, it would not be possible to convert credits into Czech currency or for you to have a Rewards account set for the Czech Republic.
  8. XBLRewards8 Win User

    Gem to credit conversion rate

    Hello ohno itstheCoPz,

    Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
    Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
    into Microsoft Rewards Points.
  9. XBLRewards8 Win User

    Xbox rewards confused

    Hello PEEVS83,

    The 8,700 Credits are your lifetime Credit amount. It is also the amount you received as your deposit. Since these Credits were deposited, they were converted from Rewards Credits into currency and placed into your Microsoft Account to spend. From our FAQ:

    What are Rewards Credits and how can I use them?

    Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head
    over to the Xbox Store to purchase your favorite games, TV shows, movies, and much more!
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Rewards Credits not converted to currency

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