Rewards credits not being deposited

Ellis73 · Dec 19, 2016

On checking I believe I have updated my billing details but my credits still do not seem to be deposited. Am I doing something wrong?

:)

Mr Hairs · Dec 19, 2016

Rewards not being deposited

My rewards are not being deposited. The last time they were deposited was around 6 months ago. Before then it had been around 2 years. I have roughly 20,000 credits that will not deposit.

Please could an MS member of staff look into why my rewards credits are not being deposited.

XBLRewards8 · Dec 19, 2016

Reward Credits not being deposited

Hello Heretic Dean,

We responded to your post at (https://forums.xbox.com/en-US/thread/C2611058-8441-4E09-ADB6-80609C1A212A). At this current time, we have not been provided with a resolution
by our other team. Apologies for the inconvenience. Unfortunately, we cannot resolve this error with our support tools, and must rely on a solution from our other team.

XBLRewards3 · Dec 20, 2016

Hi Ellis. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.