Rewards Credits not awarded

Hi,

I have bought two titles eligible for the Level 1 of the Lord of the Rewards: The Technomancer and The Witcher 2: Assassins of Kings.

I have also bought the Magic Wand avatar element, eligible for the Level 2 of the Lord of the Rewards.

However, I've not received the Rewards Credits, both as "pending" and/or as "awarded".

Could you please check what is the problem?

Thanks,

Francesco

:)

 

XBox Rewards credits not awarded

Hello XBox Rewards,

Credits for my Xbox store purchases no longer seem to be posting to my account. Can you please advise?

Thanks

 

XBox Rewards credits not awarded

Hello GorillaFitch,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

 

Hello Jason Bleinel,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

This is due to our system taking up to 96 hours to receive and process new information. Since your purchases were only made a few days ago, they have not yet been processed for Rewarding. Please allow more time for your purchases to be processed.