Rewards credits, how do I claim?

Erythnul2020 · Apr 24, 2018

Hi,

I recently completed the pandemic rewards, about two weeks ago, had credits pending (just over 17,000) before the 15th of the month. Nothing was converted and have no button on your rewards page to claim them, yet still show a balance of well over the 5000
credit threshold... How may I convert these please, as I specifically bought items during the pandemic mission to build this reward..

Thanks in advance

:)

FineTrout41426 · Apr 24, 2018

convert

How Do I convert Xbox Reward Credit

SargentDynamit8 · Apr 24, 2018

I still didn't get reward

Hello

As I mention again your team did't correctly adjust the credits. So I ask again reward credits but if you won't do 150,00 credits then 100,000 reward credit. You have to adjust the reward credit by adding more for how little you put in last one.

Smwutches · Apr 24, 2018

Credits are automatically scheduled for deposit by the following 15th ir 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the
15th and 30th, they are deposited by the 15th of the next month.

XBLRewards8 · Nov 3, 2018

Hello Erythnul2020,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

Smwutches

Credits are automatically scheduled for deposit by the following 15th ir 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the
15th and 30th, they are deposited by the 15th of the next month.

XBLRewards8

Hello Erythnul2020,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

TheOtherBarber

I just got the same error again while claiming 5,000 Reward Credits.

XBLRewards8

Hello FinalD,

Apologies for the inconvenience. Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. Our web tam is currently working on resolving this issue. We hope to have this issue resolved shortly.

XBLRewards8

Hello Mind Breacher,

On the Gem statement, since Perks must be claimed manually, they are listed as "Claimed". Since other events are done automatically, they are marked as deposited. Both event types mean that those Gems have been added to your Vault total. Regarding how Vault
Credits work, from the previous FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Rewards credits, how do I claim?