Rewards Credits from MyVIP Vault - Help?

Hello Sal Eedy,

It sounds like you are confused about our currencies. Xbox Live Rewards Credits are not the same as MyVIP Gems. Gems are a type of currency that can be used to claim items from the MyVIP Vault at (https://rewards.xbox.com/en-US/myvip/vault/).
Rewards Credits are the Credits that are deposited into your account as currency.

Hello EricLimah,

MyVIP Gems are not the same as Rewards Credits. They are used to claim items from the MyVIP vault. You can see your current Gem total at the top of the vault page at (https://rewards.xbox.com/pt-br/myvip/vault/).
We see your Gems have all been added to your account.

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in.

From the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Hello Thulm,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since you only redeemed this prize on the 24th, it has not been 96 hours since that date. Since 96 hours is four days, your prize would appear at the latest by the end of the 28th. We see that the Credits are currently pending in your account.

Hello HearingSole,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?



If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours.

Since it has been less than 96 hours since that item became available in the vault, it is too soon to see them as pending.