Rewards credits aren't going through.

Hello Jakethegreat7xx,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending
Credits. There will be a button on your MyRewards page.

Hello nukmex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Regarding your controller Credits, there was a delay receiving purchase information from our MicrosoftStore.com team. We have now received these purchases, and you should see the Credits pending in the next 1-3 days.

Hello TunableAutumn15,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

We have not awarded Credits for Xbox Live Gold renewals since July 2014; if you still see this offer being promoted somewhere, let us know, but since you registered in December of 2016, this should not have been promoted anywhere. MyVIP has a recalibration
every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero
star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Furthermore, there has only been one physical disc offer since you have registered as a Rewards member, and that is the Ghost Recon Wildlands offer that began yesterday. Also, all our physical disc offers require a purchase from MicrosoftStore.com. We do
not track purchases from physical retail locations.

Hello ivorplayedallot,

As we are relying on our other team to fix this issue and they have not yet provided us with a verified resolution date, we have never told users that the problem has been fixed. The earliest post I see for your gamertag is at (https://forums.xbox.com/en-US/thread/C63F9427-317B-4850-B40B-9E89C45D7424),
when we were able to use a hotfix to force a deposit into user accounts. However, we specifically stated in our reply:

Unfortunately, this is only a short-term solution that merely bypasses the error instead of resolving it.
Until our other team deploys a resolution, the error will still remain on your account. We apologize for the inconvenience, and ask for your patience while our other team works on their solution.

We have still not received an update from our other team with a specific resolution date at this time.

Holding down the power button until shutdown is what essentially commands the console to dump the cache. The presence or absence of power doesn't clear it. And, most data is cleared out by the console normally ... the power-cycle gets rid of stuff that
wasn't cleared out properly.