Rewards Credits aren't being Deposited into My Account

Mitch Artz · Nov 6, 2016

I've got 17,000 pending rewards credits from almost a year ago that haven't been deposited due to my billing information not being correct. The billing information listed is all correct though.

Thanks

:)

Infamous925 · Nov 6, 2016

Rewards Credits not converted to currency

For some reason my Xbox Live rewards credits aren't being deposited into my account in the form of my local currency and I want them to be.
Usually it's either automatically deposited when you reach a certain amount (which I am well above), or you can manually request a deposit. But for some reason it wasn't automatically deposited and I can't request a deposit either.

UndoingSand2209 · Nov 6, 2016

my reward credits doesn't deposited into my account

my reward credits doesn't deposited into my account

why ?

XBLRewards8 · Nov 7, 2016

Hello ChickenLemming,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello ChickenLemming,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Ze Animaal

You would need to post in the support section of this forum in irder for them to look into it for you.

Doh! I thought I had posted this in the support forum. Thanks Smwutches.

Smwutches

You would need to post in the support section of this forum in irder for them to look into it for you.

XBLRewards8

Hello Ze Animaal,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since you only hit the 5000 Credits required for a automatic deposit at the beginning of this month, they will not be deposited until the end of month deposit occurring shortly.

Rewards Credits aren't being Deposited into My Account