Rewards Credit Link missing from page

HanSolosCorpse · Apr 7, 2018

I redeemed 10,000 credits last month using gems, and since have had a 3,800 credit credit. This brings my total up to 13,800+ credits BUT I am unable to request these be deposited as the link is missing from the page to request the deposit. I am also pretty
sure the 10,000 credits were added prior to the last scheduled auto-deposit so that appears not to have worked either.

Please advise........

Many Thanks

:)

chaos777c · Apr 7, 2018

Forza Motorsport 7 Rewards Credits Not Received

I followed the instructions on the official sweepstakes rules:

-registered for the promotion

-was already a rewards member

-purchased the game on 9/26 (within the period)

I received my 10 keys but never received the 5,000 rewards credits from the promotion. I used the link provided on the rewards page to make the purchase.

Can someone please assist with receiving the credits?

DRE DAE R60LLIN · Apr 7, 2018

Missing reward credits

missing credits for reward missions

Smwutches · Apr 8, 2018

The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
to be deposited by the following 15th or 30th of the month so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
to be deposited by the following 15th or 30th of the month so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

AridLizard

did you contact MS Rewards Support using the link at the bottom of the MS Rewards page?

I've had this happen a few times but it has fixed itself (or Rewards Support have fixed it in the background).

one thing I've noticed is that when it doesn't mark the daily quests as complete, the link to sneak peak at Tomorrow's Quests is missing from the page. if that link is missing from the page I restart the browser and try again a few minutes later and it usually
works.

but if it doesn't work, make sure you get screen shots of the Rewards page showing your Daily Streak and get screen shots of the completed Quests. MS Rewards Support will send you a link to upload the screen shots when they reply to you.

XBLRewards8

Hello capn666,

Rewards Credits are not sent via email. The only thing you would have missed is your Rewards statements, which is just a monthly snapshot of what is shown on your MyRewards page.

XBLRewards8

Hello Tyes1144,

From our FAQ:

What is the monetary value of Rewards Credits?

5,000 Rewards Credits are equal to £3.

Therefore, that 32 pound deposit is your 50,000 Credit deposit. You can see a statement of all Credit and deposit events from your MyStatement on the MyRewards page.

Rewards Credit Link missing from page