Rewards Credit issue

GARYS ONE ARMY · Mar 2, 2018

I have 15,250 credits that was suppose to convert but Feb. doesn't have a 30th in the month and it doesn't have ant options to let me convert at all. I even have talk to online support (1417488485)

Someone help..

:)

Terrin_marine · Mar 2, 2018

buy exclusive games digitally get discount

If you buy, make sure you get your credit. MS is known for making people jump through hoops to get rebates that they're entitled to.Click to expand...
Click to expand...

really I haven't heard of the xbox reward system having issues with not getting my credits back

Rise Lara Crft · Mar 2, 2018

Rewards credits pending for more then 1 year

Hello, I have 5250 rewards credits pending in my account for 1 year and post more then 3 times to fix this issue. But i am facing the issue for more then 1 year. Please transfer my rewards credits to my new account whose gamertag is "Dr Ghost KP".
Please transfer my pending reward credits to my new account. Please fix my issue.

Thanks

Smwutches · Mar 2, 2018

Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th
they are deposited by the 15th of the next month.

The 15th and 30th are just the latest dates deposits can take place. Most of the time they are scheduled before those dates. The last deposit for February took place on the 22nd.

XBLRewards8 · Nov 3, 2018

Hello GARYS ONE ARMY,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello BilboBagginzMGD,

We only perform deposits at the middle and end of the month. Due to the delayed payback of Credits from last month due to those purchases going towards the VIP Boost offer, those Credits were not able to be included in the mid-month deposit on the ninth.
Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You should expect the delayed payback and your other Credits to be a part of the end of month deposit.

XBLRewards8

Hello GARYS ONE ARMY,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th
they are deposited by the 15th of the next month.

The 15th and 30th are just the latest dates deposits can take place. Most of the time they are scheduled before those dates. The last deposit for February took place on the 22nd.

Smwutches

Official support hours are Monday-Friday 9am-5pm PST and it can take a couple of days to receive a response.

XBLRewards8

Hello sterye,

From our FAQ:

When will I receive my Rewards Credits?

Your 30,000 Rewards Credits should appear as pending within 15 days of the date that your console ships for delivery.

Since your purchase was made recently, it is too early to see the Credits pending on your account. Since your 2,100 points are not Rewards Credits, we cannot offer a fully informed response on that issue. This forum is only for Xbox Live Rewards issues.

Rewards Credit issue