Rewards credit is not transferred

Those are for gems which are not the same as rewards credits.

So what are the gems? As in the email it states that they will be transferred across to microsoft reward credits. I thought it had some affect on the rewards I recieve?

Hello Bollado,

We cannot transfer Rewards Credits between accounts.

Hello SargentDynamit8,

From the FAQ:

What is the monetary value of Rewards Credits?



1,000 Rewards Credits are equal to £0.80 GBP.

Since you only had 22,500 Credits deposited over your account's lifetime, that would be 17.6 GBP. Also, in the terms and conditions:

1. 
   You may not combine or transfer Rewards Credits with other’s Accounts. You may not transfer, sell, or perform any other action in any manner in violation or attempted subversion of these Terms and Conditions. Any attempt to combine or transfer Rewards Credits
   will result in disqualification from the Program and forfeiture of all Rewards Credits in your Account. Microsoft reserves the right to take any other or additional action it deems appropriate in its sole discretion in the event that Microsoft believes (in
   its sole discretion) that you (or you and others) have violated this provision.
   

Hello jazzlewis,

Unfortunately, we cannot transfer Rewards Credits between different accounts.

Hello fudoui,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved, although
this team has provided fixed deposit cycles on occasion. We apologize for the inconvenience.