Rewards credit for purchasing a deal

So after recI purchased an Xbox One S Battlefield™ 1 Bundle (500GB) - (http://www.xbox.com/en-GB/xbox-one/consoles/battlefield-1-500gb-se/blue)

On the 28th October after I received an email from microsoft saying:

"It’s HERE… the ultimate games and 4K entertainment system.

If you aren’t swayed by the gorgeous design, HDR graphics and 4K Blu-Ray and streaming, here’s some extra incentive. We’ll give you
50,000 Rewards Credits and FREE expedited delivery when you order an Xbox One S from
MicrosoftStore.com.*

What are you waiting for? Make your purchase by 31 December and enter this code at checkout: "

I entered the code at checkout which worked as I received a -£10 discount due to the free delivery.

The xbox was dispatched on the 31st October. It states that the rewards credits should be deposited into my account within 15 days of dispatch. (https://rewards.xbox.com/faq - see under Miicrosoft Store Xbox One
S Offer)

I still have not received any credits.

:)

 

Rewards credit for purchasing a deal

Hello Nanna Margaret,

Apologies for the inconvenience. We will adjust your account to reflect this purchase. You should see your Credits pending by the end of next week.

 

Rewards credit for purchasing a deal

So after recI purchased an Xbox One S Battlefield™ 1 Bundle (500GB) - (http://www.xbox.com/en-GB/xbox-one/consoles/battlefield-1-500gb-se/blue)

On the 28th October after I received an email from microsoft saying:

"It’s HERE… the ultimate games and 4K entertainment system.

If you aren’t swayed by the gorgeous design, HDR graphics and 4K Blu-Ray and streaming, here’s some extra incentive. We’ll give you 50,000 Rewards Credits and FREE expedited delivery when you order an Xbox One S fromMicrosoftStore.com.*

What are you waiting for? Make your purchase by 31 December and enter this code at checkout: "

I entered the code at checkout which worked as I received a -£10 discount due to the free delivery.

The xbox was dispatched on the 31st October. It states that the rewards credits should be deposited into my account within 15 days of dispatch. (https://rewards.xbox.com/faq - see under Miicrosoft Store Xbox One
S Offer)

I still have not received any credits.

 

Heya Nanna Margaret.

Sorry to hear you haven't received your Rewards Credits yet! Let's get you over to the right team to help you out. Head on over to the
Rewards Forum and be sure to post your trouble, they'll be able
to best help you out there. Thanks for your patience with this

 

Thank you, I posted it there and now it has been dealt with!