Rewards Credit disappeared from my microsoft account

You'll want to try checking your transactions at
http://commerce.microsoft.com to see if it shows any purchases or anything that you didn't make. Since the credits were already deposited into your account, the Rewards program no longer has access to them and it becomes a billing issue, so you would need
to continue working with billing via phone or chat support for assistance.

I already went over that with Gerold. He sent me the same link and i gave him the confirmation numbers for both deposits. If the rewards program no longer has access to it then this guy "Gerold" doesn't know how to do his job and i just wasted my time even
writing the above post. Thank you Smwutches.

Hello BamfObrien,

Unfortunately, once Credits are deposited into your account, we no longer have access to them. However, we can confirm that your account had a deposit on February 8th of 31,000 and a deposit of 9000 on March 8th. Apologies for the inconvenience. You would
have to reach out to billing support for additional support if you cannot find the funds from your commerce page (https://commerce.microsoft.com/) (where they will be listed as a refund with a negative amount),
or have not yet spent those funds.

You'll want to try checking your transactions at
http://commerce.microsoft.com to see if it shows any purchases or anything that you didn't make. Since the credits were already deposited into your account, the Rewards program no longer has access to them and it becomes a billing issue, so you would need
to continue working with billing via phone or chat support for assistance.

Hello SquatterScroll6,

Your Credits are disappearing because every time you have reached the 1000 Credit minimum to request a deposit you have done so. We then deposit the Credits into your Microsoft Account as usable currency, so they are no longer in your Rewards Account.

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in.

From the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.