Rewards Credit and Keys for Forza 7

I bought Forza 7 using the link on the Xbox Live Rewards - Forza 7 promo page. I purchased the game last weekend, and have not yet received the 10 bonus entries and the 5000 credits.

:)

 

Missing rewards credits and "Keys"

I purchased Forza Motorsports 7 on 10/5 and still have not received the 10 keys or the 5,000 rewards credits. Was sent here by the rewards twitter page.

 

I haven't received my Forza 7 credits

I pre-ordered Forza 7 during the promotion and I got credited my keys for the pre-order. However, I haven't received my 5,000 xbox rewards credits.

 

I am having same problem. I am going to create another post about issue. I hope it is a simple fix.

 

Hello Maverick3800,

Apologies for the inconvenience. We are currently investigating with our web team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread!

Regarding your Credits, from the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?



Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer is not yet over, it is too early to see your Credits.

 

I am having the same issue as I purchased the game at launch, still waiting on 10 play tokens

 

Hello Maverick3800,

Our web team has reported that this issue has now been resolved. Again, apologies for any inconvenience.