Rewards app, Gears 5 offer not working.

Hello GoWTF ioReaper,

Normally, we can only Reward purchases once. Since your Gears of War purchase was previously Rewarded by our First Time Purchase offer, when our system attempted to Reward you for the Gears of War offer, the process failed because that purchase was already
Rewarded. Apologies for the inconvenience. I will adjust your purchase to successfully Reward the Gears offer, and you should see the Credits pending by the end of next week.

You must complete 5 new achievements during the offer period to receive the reward.

Terms:

"How does this offer work?

Select Xbox Live Rewards members can earn a special Reward of 75 Platinum (ARV: $4.99) during the offer period for playing the Free to Play title Warframe. To earn your Reward, you must first download the game from the Xbox Store if you haven’t already,
and play until you complete 5 new achievements within the game. "

You must complete 5 new achievements during the offer period to receive the reward.

Terms:

"How does this offer work?

Select Xbox Live Rewards members can earn a special Reward of 75 Platinum (ARV: $4.99) during the offer period for playing the Free to Play title Warframe. To earn your Reward, you must first download the game from the Xbox Store if you haven’t already,
and play until you complete 5 new achievements within the game. "

I know, but I already had these complete BEFORE the offer. Do I have to complete 5 more achievements?

Hello om4r2203,

Normally we can only Reward purchases one time. After reviewing your account, it looks like you were not automatically Rewarded for the Gears of War offer because it was previously awarded a Games on Demand punch for the previous Games on Demand offer. Apologies
for the inconvenience. We will adjust your purchase to successfully Reward the Gears offer, and you should see the Credits pending by the end of next week.

Hello kil23mc,

Pre-orders are not eligible for MyVIP. You received Credits for your purchase of Gears of War 4 due to a special offer we ran in September. That offer was unique in that it also rewarded purchases made previously to the offers release. Normally, pre-orders
are not eligible for MyVIP, and are only Rewarded via special offers, located on the MyMissions page.