rewards and live don't recognize each other

Discus and support rewards and live don't recognize each other in XBoX on Consoles to solve the problem; my rewards and live memberships are separate since i went from a 360 to my Xbox one. please advise 9b45dbc3-4a54-4321-9e17-dd9e2377f659 Discussion in 'XBoX on Consoles' started by WHODEY3865, Jan 6, 2017.

  1. WHODEY3865
    WHODEY3865 Guest

    rewards and live don't recognize each other


    my rewards and live memberships are separate since i went from a 360 to my Xbox one. please advise

    :)
     
    WHODEY3865, Jan 6, 2017
    #1
  2. WHODEY3865
    WHODEY3865 Guest
    Xbox rewards

    My Xboxlive and my Xbox rewards won't recognize each other
     
    WHODEY3865, Jan 6, 2017
    #2
  3. xbabycakesx187
    xbabycakesx187 Guest
    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, Jan 6, 2017
    #3
  4. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  5. Murphs-A47006C9-2185 Win User

    Microsoft Rewards only level 1 and I am a VIP star 2, so I should be Level 2 in Microsoft Rewards

    Microsoft Rewards & Xbox Live Rewards are two entirely separate programs with no affiliation with each other.

    Here is a link on how to increase your Microsoft Rewards Level: https://account.microsoft.com/rewards/levels
  6. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards3 Win User

    Attention Needed. Your deposits aren’t going through!

    Hi SiRKynos. We see that your deposit issue started August 2016. You don't have the issue that others are having with the multiple accounts which is being worked on by the Payment Operations team. Your issue is that your Rewards and Xbox Live currencies
    don't match. The region when you signed up for the program is USA, while your Xbox Live locale now is not. To fix your issue, opt out of the program, wait 48 hours, and re-enroll. This will switch your Rewards locale to your current Xbox Live locale. Once
    you do this, reach out to us again and we will recover your pending Credits. Do note that we can only recognize purchases and actions made in your Rewards locale, so if you are making purchases in multiple currencies, we will not recognize them.
  8. Ramon284 Win User

    6v1 Nuketown

    ^ It's a way illiterate people recognize each other.
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rewards and live don't recognize each other

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