"Reward yourself by pre-ordering NOW" 2016 15,000 point reward

Discus and support "Reward yourself by pre-ordering NOW" 2016 15,000 point reward in XBoX Rewards & Social to solve the problem; Ok, so it's now been almost five days now since 'Resident Evil VII' has been released. I still haven't received the 15,000s point promised after the... Discussion in 'XBoX Rewards & Social' started by CIDkidzPILLZ, Jan 27, 2017.

  1. CIDkidzPILLZ
    CIDkidzPILLZ Guest

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward


    Ok, so it's now been almost five days now since 'Resident Evil VII' has been released. I still haven't received the 15,000s point promised after the 96hrs has passed since the games release.

    Just making sure that I'm going to receive the rewards for the three preorders made within the time limit of the 2016 preorder promotion.

    :)
     
    CIDkidzPILLZ, Jan 27, 2017
    #1
  2. Uchiha Savior
    Uchiha Savior Guest
    MyMission points aren't being recived

    On MyMissions for "Reward yourself by pre-ordering NOW" or the "Pre-Order Punchcard" It says They will give me 15,000 credits for preorder three featured digital titles before release. I did preorder those 3 games and haven't received anything.
     
    Uchiha Savior, Jan 27, 2017
    #2
  3. pacifist00000
    pacifist00000 Guest
    Did not receive points for Reward yourself by pre-ordering NOW offer

    I did not receive points for Reward yourself by pre-ordering NOW offer on the My Missions page after I preordered three games before release.
     
    pacifist00000, Jan 27, 2017
    #3
  4. CIDkidzPILLZ
    CIDkidzPILLZ Guest

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    I suppose I'm being a bit impatient, but I would like to put the 15,000 points towards a purchase I want to make.

    Sorry for seeming to be pushy with the questioning.
     
    CIDkidzPILLZ, Jan 27, 2017
    #4
  5. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest
    I have seen the staff posting that there was some back-end issue causing delay's for the Resident Evil 7 purchases in the last Games on Demand Cycle. The staff will review your account and reply to you here.

    It will take them 1-2 business days to reply to your post and they do not work weekends. You likely will not hear from them until Monday or Tuesday.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Jan 27, 2017
    #5
  6. CIDkidzPILLZ
    CIDkidzPILLZ Guest
    Figured as much.

    I just always like to make sure I mention an issue I'm having so that when they're able they will reach out to me.

    As always, thank you for the info Murphs! Keep up the good work. ^-^
     
    CIDkidzPILLZ, Jan 28, 2017
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello CIDkidzPILLZ,

    Thanks for bringing this to our attention. After investigating the version of Resident Evil you purchased, we have determined that there is currently an issue correctly recognizing certain purchases of Resident Evil for the last Games on Demand. Our platform
    team is currently working on a hotfix for this issue. Once this fix has been deployed, we'll update your thread here! Apologies for the inconvenience.
     
    XBLRewards8, Jan 31, 2017
    #7
  8. CIDkidzPILLZ
    CIDkidzPILLZ Guest

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    No worries. Thank you for the response, and keep up the great work!
     
    CIDkidzPILLZ, Jan 31, 2017
    #8
  9. XBLRewards8
    XBLRewards8 Guest
    Hello CIDkidzPILLZ,

    Apologies for the wait. I can confirm that the hotfix has been deployed, and can now see the Credits pending in your account on our database. In the next few days, this information should be updated to the web, and you will be able to see these Credits pending
    in your MyStatement.
     
    XBLRewards8, Nov 3, 2018
    #9
  10. XBLRewards8 Win User

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    Hello CIDkidzPILLZ,

    Apologies for the wait. I can confirm that the hotfix has been deployed, and can now see the Credits pending in your account on our database. In the next few days, this information should be updated to the web, and you will be able to see these Credits pending
    in your MyStatement.
  11. Murphs-A47006C9-2185 Win User

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    I have seen the staff posting that there was some back-end issue causing delay's for the Resident Evil 7 purchases in the last Games on Demand Cycle. The staff will review your account and reply to you here.

    It will take them 1-2 business days to reply to your post and they do not work weekends. You likely will not hear from them until Monday or Tuesday.
  12. CIDkidzPILLZ Win User

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    I suppose I'm being a bit impatient, but I would like to put the 15,000 points towards a purchase I want to make.

    Sorry for seeming to be pushy with the questioning.
  13. XBLRewards8 Win User

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    Hello CIDkidzPILLZ,

    Thanks for bringing this to our attention. After investigating the version of Resident Evil you purchased, we have determined that there is currently an issue correctly recognizing certain purchases of Resident Evil for the last Games on Demand. Our platform
    team is currently working on a hotfix for this issue. Once this fix has been deployed, we'll update your thread here! Apologies for the inconvenience.
  14. CIDkidzPILLZ Win User

    "Reward yourself by pre-ordering NOW" 2016 15,000 point reward

    I have seen the staff posting that there was some back-end issue causing delay's for the Resident Evil 7 purchases in the last Games on Demand Cycle. The staff will review your account and reply to you here.

    It will take them 1-2 business days to reply to your post and they do not work weekends. You likely will not hear from them until Monday or Tuesday.
    Figured as much.

    I just always like to make sure I mention an issue I'm having so that when they're able they will reach out to me.

    As always, thank you for the info Murphs! Keep up the good work. ^-^
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"Reward yourself by pre-ordering NOW" 2016 15,000 point reward

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