Reward still not deposited

IM NOT COW MOOO · Nov 3, 2016

Hi,

I purchased 'The Division: Gold Edition' in Oct.04.2016, but still didn't receive reward credit and VIP points. Could you check status of the reward?

Have a good day.

:)

Unforgetable G · Nov 3, 2016

Xbox rewards still not deposited

my Xbox rewards still are not deposited it's been 10 days now since I posted last and still do not have anything. Just annoyed I have not had any update to when it's going to be there. Very annoyed. I'm going to miss the Black Friday sales.

Capt J Wesker · Nov 3, 2016

Rewards Credits STILL not deposited

Yet again, no rewards credits have been deposited. Please fix this. I have over 17,000 credits to be deposited.

Smwutches · Nov 3, 2016

Rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too soon to see credits pending for October purchases.

XBLRewards8 · Nov 3, 2018

Hello IM NOT COW MOOO,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

Smwutches

There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.

XBLRewards8

Hello Uncle Loudmouth,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello VortexWx,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. We believe that it may have to do with users who have multiple payment accounts, but have not heard
a specific cause from our other team. At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

Regarding your Gems, Gems were only created in October. It is not possible to reward activity done before they existed.

XBLRewards8

Hello IM NOT COW MOOO,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

XBLRewards8

Hello ARTICLE 91,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Reward still not deposited