Reward points not working while playing on Xbox console

VOOCH-3ED0A48C-805A-47BF- · Mar 2, 2025 at 5:32 PM

For the past 5 days I have not been able to acquire Xbox reward points for playing on the console. I have logged out of the mobile app, logged back in, even removed the app, and reinstalled on my mobile phone. I have restarted the Xbox console each day. I have played at least an hour of Call of Duty Black Ops 6 each time. I never received the points for any day. I will be losing out on weekly points and daily points. This is somewhat frustrating. Thank you for your assistance and understanding.

Mike V

:)

SweetMonet

Hi! I'm sorry to hear you're having trouble playing your game on your PC. No worries, I'm happy to assist you with this today.

I suggest you submit a ticket here so that the Reward Team can check your account and further help you with this issue.

https://rewards.bing.com/support

Please make sure to select the following options:

What would you like assistance with? *

Earning Points

Please select one category from the list below *

Xbox Game Pass Quest

Then please make sure to provide important information regarding your issue under "Please provide any additional detail here *"

Let me know if you need more assistance. Thanks!

Sole555

You have to be an Xbox live rewards member. If you already are, then the points should be pending. The points always pend for a while if you earn them from Xbox live rewards

IceStorm III

While it's not instantly, Bing Rewards offers MS Points as a Bing Rewards points option. 125 Bing Rewards points for 100 MS points, 500 Bing Rewards points for 400 MS points, though the Bing Rewards "cost" goes down as you collect more Bing Rewards points.

XBA_Hype

At first i missed Xbox rewards. Microsoft rewards system seemed a lot worse at the start but its a lot better now.

Earning reward points while gaming with Xbox Gamepass is awesome.

Jason of Oz

Hi Mike,

What points are you trying to give? I can only think of two: your gamerscore and your Microsoft Rewards points, neither are transferrable.

Gamerscore, and the points you earn towards it, are linked to your Xbox profile and are an indicator of achievements you have completed while playing games.

Microsoft Rewards points are linked to your Microsoft Account and are earned through the completion of quests on the Xbox, or even on your computer through the use of Bing and other Microsoft products (check https://rewards.microsoft.com/). While you can't transfer points between accounts, you can redeem points for a range of vouchers and other rewards that can be gifted to other accounts.

Regards,

Jason

Reward points not working while playing on Xbox console