Reward points not transfered

Hello. My reward points still havent been transfered over since the june reward change iver (where they went from xbox reward to microsoft reward) i have had many many emails from microsoft with little answers to where they are. I have over the payout limit
but due to a glitch it wouldnt let me take them out and put them into ny xbox account as money (the same glitch that i have been struggling with for over a year) can someone please helpand get to the bottom of this as i was told the points would be transferred
over to the equal amount of points

:)

 

Transferring my rewards to my son

Unfortunately, reward points cannot be transferred.

 

Please fix my account and billing info

My account is showing 36000 rewards points as i get 15000 reward points in this month. So please fix my account billing information or transfer my reward points to my new account whose gamertag is "AKM2OO9". Please fix my account or transfer it to my new
account "Gamertag is AKM2OO9".

Thanks

 

Hi Priness,

I do apologize that your rewards points haven't transferred to your account. In regards to any issues that are experienced through Microsoft Rewards please visit the Microsoft
Rewards Customer Supportfor further assistance.
As the forums community does not carry the tools necessary to assist in the transfer of the rewards.

Complete the form for Microsoft Rewards Supportand a member of the support team will contact you within 24 hours.

Let us know how it goes.