Reward points not going to my account

Are there any specific offers you're looking for credits from?

Hello MoaExterminator,

We see multiple Credit and Deposit events for your account since that date. For reference, you can view a complete log of all Credit and Deposit events from your MyStatement on the MyRewards page. You can then confirm the deposit as currency into your Microsoft
Account from the commerce page at (https://www.commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

Hello Jewbar,

We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
at random.

Hi Faint H, my name is Courtney and I would be happy to help.

I am very sorry for the problem you are presenting, according to information obtained from the Microsoft forum, Independent Advisor Juan J.D mentions that it seems that Microsoft has adjusted the points system globally, affecting users around the world. And I'm also seeing a drop in daily points per search from 110 last week to 90 today.

Information Source (Credits): https://answers.microsoft.com/thread/5f27553c-ca2d-414d-822c-1876ccfad9e2

Keep in mind that this is a Microsoft public forum where we are players like you who help other players with basic problems. This means that we are not Microsoft employees. Therefore, I recommend contacting the support in charge of points at Microsoft.

Support: https://rewards.bing.com/support

I hope they can give you better information.

Best regards,
Courtney.

I was looking at my account and noticed this "transaction."

Xbox Live Rewards Deposit

$0.00

Refunded ($12.15)

So it looks like it was put on my account breifly then removed? This probably happened because there was a billing hiccup with my card, but as it shows in my account history, my payment did go through. However, the rewards point were never given back to
me.