Reward points not credited

Discus and support Reward points not credited in XBoX Rewards & Social to solve the problem; Hi, I just received my April statement and it only shows that I earned 250 points for doing the April survey. However, I am a 5 star MyVIP so I... Discussion in 'XBoX Rewards & Social' started by TheRealDrayton, May 11, 2017.

  1. TheRealDrayton
    TheRealDrayton Guest

    Reward points not credited


    Hi,

    I just received my April statement and it only shows that I earned 250 points for doing the April survey. However, I am a 5 star MyVIP so I should get back 10% of my purchases. In April I spent $78.96 so I should have received points equivalent to $7.90.
    Can you please look into this.

    Thanks

    :)
     
    TheRealDrayton, May 11, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Reward points not credited

    Hello TheRealDrayton,

    Apologies for the inconvenience. Due to an issue with some preview program members, we have delayed MyVIP for April to ensure that they are appropriately Rewarded. Once a fix is deployed, we will process April for MyVIP. Again, apologies for any inconvenience
    caused by this delay.
     
    XBLRewards8, May 11, 2017
    #2
  3. TheRealDrayton
    TheRealDrayton Guest
    Reward points not credited

    Hi,

    I just received my April statement and it only shows that I earned 250 points for doing the April survey. However, I am a 5 star MyVIP so I should get back 10% of my purchases. In April I spent $78.96 so I should have received points equivalent to $7.90.
    Can you please look into this.

    Thanks
     
    TheRealDrayton, May 11, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Reward points not credited

    There is currently a delay with the VIP rebate for April.
     
    Smwutches, May 12, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello TheRealDrayton,

    Apologies for the inconvenience. Due to an issue with some preview program members, we have delayed MyVIP for April to ensure that they are appropriately Rewarded. Once a fix is deployed, we will process April for MyVIP. Again, apologies for any inconvenience
    caused by this delay.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. THE MADCAP SYD Win User

    Battlefield 1 operations not rewarding sweepstakes competition entries

    Sweepstakes points now rewarded. Still no beta reward credits though
  7. Smwutches Win User

    Promotions for 50,000 MS Rewards Credits when upgrading from Xbox 360 to Xbox One

    For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

    Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.
  8. XBLRewards8 Win User

    Gem to credit conversion rate

    Hello ohno itstheCoPz,

    Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
    Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
    into Microsoft Rewards Points.
  9. Prophet0 Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
  10. Mistress Sara Win User

    I want to convert my Microsoft Rewards points to Xbox points.

    Hi there,

    Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

    For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

    If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

    They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.
Thema:

Reward points not credited

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