Reward Points issued instead of Gift Card

On 8/3/15 I pre-ordered Rare Replay and it was to come with a 10 Dollar Gift card. After placing the order I received a conformation e-mail and this was at the bottom.

"Rare Replay for Xbox One - Additional Product Information:

Your $10 Xbox gift card code will be sent to email address associated with purchase within 10 days of game being shipped."

I pre-ordered a game off the Microsoft Store online and never received the 10 Dollar gift card for pre-ordering. After working with support online I found that this was issued reward points and not the gift card I was expecting. I was planning on using this
in store or on-line. If there is a way to use points in either of these place I'm unaware.

Please help. Why did I get points and not a gift card? Can I use points in store? What do I need to change so that I am issued a Card and not points for future purchases.

:)

 

I have not received $10 gift code with pre-order game for Call of Duty: Black Ops III for Xbox One

The $10 gift card is a promotion from microsoftstore.com. You would need to contact their customer service for assistance with the offer.

If you are a rewards member, you will receive 15,000 rewards credits instead of the $10 gift card.

 

Accidentally picked wrong rewards

I just traded 5,000 reward points for an XBOX digital gift card, direct deposit. I accidentally picked the direct deposit when I wanted to do a regular digital gift card so I could give it to my friend. I don't have XBOX Live so
credit will never be used. Is there a way it can be taken out of my account and convert it into a regular digital gift card or refund the reward purchase so I can trade in the reward points for the right gift card?

 

You received the rewards credits because you are a rewards member. While the promotion is running, you will receive those credits instead of the gift card. You can only use the credits to make purchases from the Xbox Live store (digital purchases)

The offer is only valid on up to 3 pre-orders. So if you've pre-ordered anything else, you will most likely get the credits again. The only way to ensure you won't receive the credits, is to make the purchase using an email address that is not attached to
your Rewards account.

For future reference, it's best to post in the Rewards forum for assistance with the program -

forums.xbox.com/.../29.aspx