Reward points have stopped

Hi

Has something gone wrong somewhere? I've been a reward user since 2012 and my rewards stopped being added in 2014. In 2014 I had to cancel my xbox live subscription for a year or so. I'm back on Xbox live gold yearly sub and my rewards have stopped being
added.

I know you get them for specific things each month and I've been doing them but the points have not been added since 2014

Is there a reset button anywhere?

Thanks in advance for your help

:)

 

Reward points

why has my reward points stopped i have pre-ordered 3 games from the xbox store and got no reward points for doing so games were Destiny 2' Danger zone and Assassins creed origins

 

I stopped receiving Xbox live rewards

I have stopped receiving points about a year ago do they ask you to update your info on the my rewards page?

 

In order for support to check into your account, you'll want to post in the support section of this forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need
at least 1 star level in order to receive VIP rebates.

 

Thanks, I've created a new post in the Support section

 

did you get your preexisting points when you started