reward points have not been deposited for a second month in a row.

Discus and support reward points have not been deposited for a second month in a row. in XBoX Rewards & Social to solve the problem; I posted a similar topic over a month ago in which I was told to wait it out. Well its been over a month and my points still havent been redeemed. Also... Discussion in 'XBoX Rewards & Social' started by bucket 911, May 21, 2018.

  1. bucket 911
    bucket 911 Guest

    reward points have not been deposited for a second month in a row.


    I posted a similar topic over a month ago in which I was told to wait it out. Well its been over a month and my points still havent been redeemed. Also the april rewards statment email email has a banner at the top that says "there is something wrong with
    your account. contact support" im guessing these problems are related so here I am contacting support. thans in advance.

    :)
     
    bucket 911, May 21, 2018
    #1
  2. TheGloNavy
    TheGloNavy Guest
    Reward point deposit

    i applied for my 22000 reward points to be deposited a month ago and theyve still not been deposited what should i do and when will the points been deposited?
     
    TheGloNavy, May 21, 2018
    #2
  3. The6amingTurtle
    The6amingTurtle Guest
    My Microsoft points isn't depositing.

    I have 10,500 xbox live reward points pending and it has been for a month. I was wondering when it will be deposited.
     
    The6amingTurtle, May 21, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    reward points have not been deposited for a second month in a row.

    Hello bucket 911,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, May 22, 2018
    #4
  5. XBLRewards8 Win User

    reward points have not been deposited for a second month in a row.

    Hello bucket 911,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. Smwutches Win User

    How do i receive my Xbox live rewards ?

    Rewards points are automatically deposited by the following 15th or 30th of the month after you've earned at least 100 points. So if the points show as awarded, then they would have already been deposited. You can check for past deposits by going to
    https://billing.microsoft.com to check for credits around the 15th or end of the month. They won't be listed as rewards points, but only as a credit. If you had any deposits in December they would
    have been around the 5th and 20th because of the promotion that month.

    If you still need help, you'll need to post in the Rewards forum -
    forums.xbox.com/.../29.aspx
  7. FACELESSICE Win User

    Earning Microsoft Points for Gold renewal

    Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
    list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
    a link to the forum

    forums.xbox.com/.../29.aspx
  8. Windows10XboxOne Win User

    Was the 300msp triple-play issued to anyone already?

    It should be in your account by the 15th of this month.



    (Xbox Live Rewards FAQ)

    How long does it take for Pending Points to be deposited into my Xbox LIVE account?

    A. It may take up to 45 days for pending points to be deposited into your Xbox LIVE account. Points will be deposited by the 15th of each month. Visit the Xbox LIVE Rewards website often to see which points are still pending and how many Rewards
    Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded.
  9. Manny1250 Win User

    XBL Rewards Points pending

    The points will be added into your account every 15th or 30th of each month when it reach 100 pending point

    "How long does it take for Pending Points to be deposited into my Xbox LIVE account?

    A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website
    often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded." -
    http://rewards.xbox.com/faq/
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reward points have not been deposited for a second month in a row.

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