Reward point not transferred for a long time

Discus and support Reward point not transferred for a long time in XBoX Rewards & Social to solve the problem; My point have not been transferred to my account for a long time. Could you please check what's the problem? Thank you... Discussion in 'XBoX Rewards & Social' started by Roly Hider, Nov 5, 2017.

  1. Roly Hider
    Roly Hider Guest

    Reward point not transferred for a long time


    My point have not been transferred to my account for a long time. Could you please check what's the problem? Thank you

    :)
     
    Roly Hider, Nov 5, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Rewards points not transferred for a long time

    Hello Roly Hider,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
    incorrectly communicated to our servers, and our deposit process cannot determine which billable account has been indicated as the primary account to deposit into. This issue appears to be caused when users change their billing info to have more than one
    regional currency, thus creating more than one Microsoft Billing account to deposit into. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked on by another team. At
    the current point in time, they have not yet provided us with an approximate solution date.

    We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 5, 2017
    #2
  3. Roly Hider
    Roly Hider Guest
    Rewards points not transferred for a long time

    My points have not been transferred to my account for a long time. Could you please check what the problem is? Thank you
     
    Roly Hider, Nov 5, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Reward point not transferred for a long time

    You'll want to post in the support section of this forum in order for them to check into it for you.
     
    Smwutches, Nov 5, 2017
    #4
  5. Roly Hider
    Roly Hider Guest
    Thank you! Reward point not transferred for a long time :)
     
    Roly Hider, Nov 3, 2018
    #5
  6. Roly Hider Win User

    Reward point not transferred for a long time

    You'll want to post in the support section of this forum in order for them to check into it for you.
    Thank you! :)
  7. Smwutches Win User

    Reward point not transferred for a long time

    You'll want to post in the support section of this forum in order for them to check into it for you.
  8. XBLRewards8 Win User

    Rewards points not transferred for a long time

    Hello Roly Hider,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
    incorrectly communicated to our servers, and our deposit process cannot determine which billable account has been indicated as the primary account to deposit into. This issue appears to be caused when users change their billing info to have more than one
    regional currency, thus creating more than one Microsoft Billing account to deposit into. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked on by another team. At
    the current point in time, they have not yet provided us with an approximate solution date.

    We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  9. Ishan8123 Win User

    Transferring my rewards to my son

    Unfortunately, reward points cannot be transferred.
  10. IxAMxSNIPERFROG Win User

    Will Xbox One Offer A Better Xbox Live Rewards Plan To Earn Microsoft Points?

    Hahahaha!!!! 100 MS points for beating a game? I've been a long time member with XBL and my "Birthday reward" was 20 MS points. Their rewards plan is a joke. I wouldn't hold my breath waiting on them to reward their customers with anything of substantial
    value. This is MS we're talking about here...
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Reward point not transferred for a long time

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