Reward Deposits not working.

KAL EL BRIMBOR · Nov 10, 2016

I apparently have 40,000 credits that are pending deposit. Not sure why these have not been going through. I updated my billing info this morning. Please let me know what more I can do as I would really like to get this converted into cash in my Xbox live
account.

Thank you

:)

Smwutches · Nov 10, 2016

Xbox One Upgrade Rewards show up in account but balance didn't change

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

Scrappyfuzballs · Nov 10, 2016

xbox live rewards promblems

my rewards is not working i had it for about three months now and have about 910 points pending and its not being deposit i need help

XBLRewards8 · Nov 10, 2016

Hello KAL EL BRIMBOR,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Smwutches

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

XBLRewards8

Hello KAL EL BRIMBOR,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Murphs-A47006C9-2185

Lifetime rewards is a tally of all rewards while pending rewards is what is left to be deposited. Deposits are not automatically made until you have 5,000 points so if you have 500 from 2 surveys that is why they have not been deposited.

The staff will review your account and reply to you here within 1-2 business days. They do not work on weekends.

Murphs-A47006C9-2185

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

twaig1690

So they would be scheduled for deposit at the end of the month since you got them after the 1st.

There was also no deposit scheduled for the 15th. The first deposit for this month was scheduled for the 9th.

That scheduled for the 9th did not work I had 250 points when I click we on early deposit but still not deposit now I have to wait until 31st for the points part of me is glad rewards are going it's been down since you started wiping out VIP ranks, now it
gets replaced with rubbish ms rewards which most rewards are not for xbox gamers

Reward Deposits not working.