Reward deposit into the wrong country

I received a reward deposit into the wrong country. It went to Canada instead of the United States. I do not live in Canada and I can't delete that address. Also I'm not delete my account I work to hard to get my gamerscore up there plus I've been part of
Xbox live for 9 years and a reward member every since you guys started the rewards. I been contact you guys about this problem and I get told that there nothing you can do and I know there something you can do. Cause I try delete the Canada address and it
won't let me so I need someone to fix this issue asap. Cause it been a whole year with this problem.

:)

 

There seems to be an issue with your account

Hello r3Kayn,



Your deposit was prevented due to a mismatch between your British Rewards Account region and your Slovakian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. Note that Slovakia is not a Xbox Live Rewards eligible country, either.

 

Problems with Xbox reward credit deposit

Hi MaximusMegas. Your Rewards locale does not match your Xbox Live locale. In order to make a deposit, the locales have to match. Unfortunately, since your Xbox Live locale is in a country that is not a part of Xbox Live Rewards, we are unable to make a
deposit.

 

Hello Dark Kenjiro,

We see that your deposits were not being completed due to you having a currency mismatch on your account. We'll have our platform team investigate where this deposit came from.

 

Hello Dark Kenjiro,

It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
way. Apologies for any inconvenience.