Reward Credits still haven’t been transferred to local currency

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Hey BionicFreak,

We responded to your earlier post at (http://forums.xbox.com/en-US/thread/e7789671-f311-4f66-b2e4-094347887ce6). Also, one more thing that you may be unaware
of is you can see a record of your Credits on the MyRewards page in the MyStatement section. Note that this is not an error that needs to be fixed, and as explained in that post (and the FAQ entry that has been posted there) this is standard deposit procedure.
At the current time, we do not see any issue on your account. Hope this clears up any confusion!

Keep in mind that credits are deposited based on when you get to 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the
next month. So if you got those credits in the last half of May, they would be scheduled to deposit in the next few days.

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.

If you mean the gems, they would have been transferred at a rate of 1:1. So 1 gem would be equal to 1 Microsoft point.

Rewards credits should have been deposited into your Microsoft account balance as currency. 1,000 credits was equal to £0.80

If your credits and gems were supposed to transfer at the end of June, there was an issue and that transfer will happen by the end of July.