Reward Credits stemming back to 360 haven't been converted to current Microsoft credits

Kosrae34 · Jul 19, 2016

I get a monthly rewards statement saying I ahve about 5700 reward points or credits. They were supposed to be converted into microsoft dollars when it went over 5000 points. It has been over 5000 points since around the time xbox one came out. When they
switched from microsoft ponts to dollars there has been an issue with getting credit on my purchases in the xbox store. So, I have two problems. The conversion of the over 5000 points has not been turned into microsoft dollars for about 2 years. Secondly,
I have not been getting credit for those purchases in the last two years into the existing rewards system on the xbox store on my xbox one. I have spent alot of money in the store with no credit.

:)

MaximusTymantis · Jul 19, 2016

XBOX REWARDS

Do not see my xbox rewards converted to my Microsoft account. Im over 5000 credits but those credits have not been converted.

Enyel0911 · Jul 19, 2016

How can i get my xbox live reward credits

How can you get the rewards that haven't been converted into credits?

Smwutches · Jul 19, 2016

For help with the Rewards program, you'll want to post in the Rewards forum -
forums.xbox.com/.../29.aspx

As far as earning new credits, if you can post any specific offers you're missing credits from, that will help them narrow down their search.

Smwutches

For help with the Rewards program, you'll want to post in the Rewards forum -
forums.xbox.com/.../29.aspx

As far as earning new credits, if you can post any specific offers you're missing credits from, that will help them narrow down their search.

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello GamerAnonimos14,

This is the Xbox Live Rewards forum. It looks like you are asking about Microsoft Rewards, as we see that you only have 250 Credits in your Xbox Live Rewards account. Or you may incorrectly be thinking that your gamerscore is convertible into Credits. Your
gamerscore is not your current Credit amount. Either way, we see that since you are only at 250 Credits, you are beneath the 1000 pending Credit minimum required for a deposit. If you are asking abut Microsoft Rewards, you would have to contact their
support for more assistance.

onyxishere

Sorry my reply wasn't satisfactory. I will not back it up with facts for you. As per the Rewards FAQ.

http://rewards.xbox.com/faq/

— When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
they will be held as Pending until a quantity of 5,000 is reached.

— When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
they will be held as Pending until a quantity of 5,000 is reached.

Hope this was better explained for you.

SargentDynamit8

There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.

Reward Credits stemming back to 360 haven't been converted to current Microsoft credits