Reward Credits Promotion

Traviezo84 · Dec 2, 2016

Dear XBox,

I received this promotion below:

You love to play, and play to win. Isn’t it time you took your experience to the next level by treating yourself to an Xbox One? Buy any* new Xbox One console from MicrosoftStore.com by December 31, and we’ll give you 50,000 Rewards Credits.
AND, for a limited time, we’ll also give you FREE expedited shipping AND a free game of your choice* for being an Xbox Live Rewards Gold member. Consider it our way of saying thanks for your dedication to the game. I never received my 50,000 rewards credits.
Please help! I have tried calling and chatting with customer support

:)

DBU X HulkXZ7 · Dec 2, 2016

Bought Xbox One S for Christmas and haven't received Reward program credits

I'm part of the Rewards program, and I purchased an Xbox One S for Christmas during the 50k promotion and didn't receive the credits. The Rewards program was having a promotion, if you sign into an Xbox One S you'd receive the credits within 15 days.

SpentMammal228 · Dec 2, 2016

Wild West Rewards Promotion

To whom it may concern,

I participated in the Wild West Rewards Promotion last month and have not received all of the credits for the various levels of the promotion. I completed all of the requirements of the promotion before it ended and it has been over
the 96 hours that is typical for rewards to show up. I have received credit (4,000 rewards credits) for completing level one of the promotion which was to spend $30 on qualifying games. I also have received credit (1,000 rewards credits) for completing level
2 of the promotion which was to spend $2 on qualifying avatar items. However, I have yet to receive credit for levels 3 and 4 of the promotion. Level 3 was to complete 5 achievements in in the game(s) purchased for 5,000 rewards credits. I completed 13 achievements
before the month ended in the two games that I bought (6 in Minecraft and 7 in Rise of the Tomb Raider). All 6 of the Minecraft achievements were completed on March 27th while the 7 Rise of the Tomb Raider achievements were completed on March 29th and 30th.
Level 4 was to have completed levels 1-3 and you would receive an additional 5,000 rewards credits. I have completed all of the necessary requirements for this promotion in the given time constraints and have yet to receive the rewards credits for these actions.
The missing credits total 10,000 which is equivalent to $10.00 so I would really appreciate any help resolving this issue. Thank you so much.

Smwutches · Dec 2, 2016

The credits should show as pending 15 days after the console shipped. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can look into it for you.

Murphs-A47006C9-2185

Per the terms of that promotion, reward credits are not rewarded until 15 days after the title ships.

Smwutches

The credits should show as pending 15 days after the console shipped. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can look into it for you.

SwordofWhedon

If you have credit from rewards or other promotions it shows up separately, as that credit expires, while credit you added yourself with money will never expire

SwordofWhedon

One may be a promotional credit with an expiration date. Have you redeemed gift cards from rewards?

Murphs-A47006C9-2185

The promotion to purchase For Honor offers 5,000 reward credits for the purchase, you must unlock all 4 levels to receive the 10,000 credits. As content only qualifies for one promotion at a time (no double dipping) you would not be rewarded 5,000 for the
"Warrior" promo and 6,000 for the "Simply Rewards".

The reward team will review your account and reply to you here to affirm or correct the above. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

Reward Credits Promotion