Reward credits not right

GiggaTaz · May 31, 2018

I recently requested 11.250 credits to be transferred to currency and it only gave me £1.00 my understanding is that it is £0.80 pre 1000 credits can someone please short this

:)

SargentDynamit8 · May 31, 2018

the reward credit were incorrect

As i mention before the reward that were added were incorrect there suppose to be at least higher than 10,00 credits as i demand credit to fill the gap due to it VIP prizes couldn't be redeemed . So what offer reward credits can you offer. As the reward
credit do not match or get right. I want amount of credit can you add right now?

EU ROCKET · May 31, 2018

Still no transfer in local currency

Hello,

Right know i havr 15500 reward credits i used my VIPgems for the reward credits in may. But why has my reward credits still not yransfer in my local currency, sorry but it is taking to long.

From Martijn van Ee

GT: BALR 09

XBLRewards8 · May 31, 2018

Hey GiggaTaz,

It sounds like you may be unfamiliar with our program's deposit process. Our deposit process is outlined in the FAQ for Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since you requested your deposit on the 19th, your pending Credits from before that date were deposited. Since your current Credits were placed as pending on the 24th, they would not have been a part of that deposit. They will be a part of the mid-month
deposit next month. Note that the FAQ says that this will occur "on or around" the 15th of next month, so while the deposit should happen by the 15th of June, it may occur before that date.

XBLRewards8

Hey GiggaTaz,

It sounds like you may be unfamiliar with our program's deposit process. Our deposit process is outlined in the FAQ for Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since you requested your deposit on the 19th, your pending Credits from before that date were deposited. Since your current Credits were placed as pending on the 24th, they would not have been a part of that deposit. They will be a part of the mid-month
deposit next month. Note that the FAQ says that this will occur "on or around" the 15th of next month, so while the deposit should happen by the 15th of June, it may occur before that date.

ChickinOnaChain

That's right...used was $55, Power Up Rewards card was an additional 5% off and I had a $20 credit.

carlos1975

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]03/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]03/10/17 - FREEdom Rewards – FREEquent Player (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]02/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]01/02/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]12/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][/table]

still awaiting a response please

carlos1975

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]03/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]03/10/17 - FREEdom Rewards – FREEquent Player (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]02/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]01/02/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]12/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][/table]

XBLRewards8

Hello SargentDynamit8,

From the FAQ:

What is the monetary value of Rewards Credits?

1,000 Rewards Credits are equal to £0.80 GBP.

Since you only had 22,500 Credits deposited over your account's lifetime, that would be 17.6 GBP. Also, in the terms and conditions:

You may not combine or transfer Rewards Credits with other’s Accounts. You may not transfer, sell, or perform any other action in any manner in violation or attempted subversion of these Terms and Conditions. Any attempt to combine or transfer Rewards Credits
will result in disqualification from the Program and forfeiture of all Rewards Credits in your Account. Microsoft reserves the right to take any other or additional action it deems appropriate in its sole discretion in the event that Microsoft believes (in
its sole discretion) that you (or you and others) have violated this provision.

Reward credits not right