Reward credits not being rewarded

Support will double check and post back here, but keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's too early to see credits pending for June purchases.

Hello Tibbdog,

Your purchase in May went towards the Retro Rewards offer. Since you cannot get Credits from both an offer and MyVIP, those purchases did not award payback. From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Regarding your June purchases, also from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Then call the rewards "Payback Credits Februari" so people understand, Rewards Team. Cause yes there is something dated with 28th Feb, but it's describtion looks more like a bonus for being VIP then being the Payback Credits.

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]03/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]03/10/17 - FREEdom Rewards – FREEquent Player (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]02/10/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]01/02/17 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]12/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][/table]

still awaiting a response please